At Above The Clouds & Stars, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our website and/ or related accounts.

By using our website and/or related accounts such as but not limited to Facebook, Instagram, TikTok LinkedIn features, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, feel free to contact us at hello@cloudsstars.com.

1. Information We Collect

When you shop with us via Instagram, we may collect the following types of information:

• Personal Information: When you make a purchase, we may collect your name, email address, shipping address, and payment details.
• Transaction Data: Information related to your purchase, including items purchased, order amount, and payment method.
• Instagram, Facebook, TikTok Profile Information: If you interact with us through Instagram, we may access your Instagram username, profile picture, and other public information available through your account.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to monitor website usage, improve our services, and personalize your shopping experience.

2. How We Use Your Information

We use the information we collect to:

• Process Transactions: Complete and manage your purchase, including shipping, billing, and payment verification.
• Improve Customer Experience: Provide customer support and respond to inquiries.
• Personalize Content: Tailor offers, promotions, and products to your preferences based on your shopping behavior.
• Marketing: Send updates, promotional offers, and news related to Above The Clouds & Stars, if you have opted to receive marketing communications.
• Analytics: Understand how users interact with our Instagram Shopping platform to enhance our offerings and improve customer satisfaction.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with the following types of service providers:

• Payment Processors: To complete your purchase and process payments.
• Shipping and Delivery Services: To fulfill and deliver your order.
• Third-Party Marketing Platforms: If you have opted into marketing communications, we may share information with trusted partners for promotional purposes.

We may also disclose your information when required by law or to protect our rights.

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

• Access and Update Your Information: You can request access to the personal information we hold about you and request corrections or updates.
• Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the email or contacting us at hello@cloudsstars.com.
• Data Retention: We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. International Transfers

If you are located outside of the country where Above The Clouds & Stars operates, please be aware that your personal data may be transferred to and processed in a country with different data protection laws.

7. Children’s Privacy

Our website and/or related accounts experiences are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through our Instagram page. Please review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Above The Clouds & Stars
Email: hello@cloudsstars.com

Thank you for shopping with us! Your privacy and trust are very important to us